End-to-End CX Overview
Video Transcript
Show
- Let’s start with the Customer. Understanding what is important to them. Identifying each individual segment’s needs.
- Then let’s focus on how convenient your store locations are relative to your competitors.
- Once a customer chooses to visit, what is their experience inside your organization? What were the things that happened along their journey that caused them to come back…or…not come back?
- Finally what actions can the whole organization take to drive repeat business that create value for your customers your employees and your shareholders.