T²-Labs: Transforming the Customer Experience with AI & Machine Learning
T2 - Labs delivers data science-powered solutions to enhance retention and drive value.
Deep Dive into the Customer's Experience with AI/ML
Winning in retail today requires more than just great products and services at great prices—it demands a seamless, data-driven Customer Experience (What is CX?) . Every competitor is optimizing store locations, digital platforms, and touchpoints along the Customer Journey to attract and retain customers. In this environment, the companies that succeed are those that align their entire organization around the customer—and use AI and machine learning to do it smarter and faster.
That’s where we come in. We’ve built a suite of tools and services designed to help you connect the dots across your business—from strategy to execution—to deliver a customer experience that drives real value for customers, employees, and shareholders. The short video below gives you a quick overview of how we bring all the moving parts together.
Explore Our Services
Customer Segmentation
Leverage AIML to identify segments in the marketplace and the factors of the retail offerings they view as important.
Market
Analysis
We quantify the impact of each competitor's retail location on every customer's likelihood to be retained/acquired.
Customer
Experience
A focused look at the customer's journey with your organization to identify & quantify friction points that impact customer retention.
Customer
LTV
Value assessment of each customer based on competitive pressure, the expected experience and customer segmentation.
"Life is a kind of Chess, with struggle, competition, good and ill events."
Benjamin Franklin
QUESTIONS?
Whether you’re curious about our services, or just want to learn more, we’re here to answer any questions.