T²-Labs: Transforming the Customer Experience with AI & Machine Learning
T2 - Labs delivers data science-powered solutions to enhance retention and drive value.
Deep Dive into the Customer's Experience with AI/ML
Retail is like a game of chess. Each competitor strategically leverages their assets—such as store locations, digital products and Customer Journey design—to attract and retain as many customers as possible. Success requires seamless execution and coordinated efforts across the entire organization, all with a singular focus on the customer. With today’s competitive landscape in retail, it is critical to leverage AIML to drive the Customer Experience.
We have developed a suite of tools and services to help you improve your – “chess game” – and deliver a better Customer Experience (What is CX?) Getting the entire organization focused on the customer is critical to providing a superior experience that will generate real value for your customers, employees and shareholders. The video below is a quick overview of how we think about the all of the moving parts that support the Customer Experience.
Explore Our Services
Customer Segmentation
Leverage AIML to identify segments in the marketplace and the factors of the retail offerings they view as important.
Market
Analysis
We quantify the impact of each competitor's retail location on every customer's likelihood to be retained/acquired.
Customer
Experience
A focused look at the customer's journey with your organization to identify & quantify friction points that impact customer retention.
Customer
LTV
Value assessment of each customer based on competitive pressure, the expected experience and customer segmentation.
"Life is a kind of Chess, with struggle, competition, good and ill events."
Benjamin Franklin
QUESTIONS?
Whether you’re curious about our services, or just want to learn more, we’re here to answer any questions.